Cleaning FAQ
Buying, selling, or renting a home comes with a long to-do list — and cleaning is often the last (and most stressful) part. Our Move-In/Move-Out Cleaning FAQ answers the most common questions about what’s included, how long it takes, and what to expect from Ellingwood Pro’s professional cleaning team. Whether you’re preparing for new owners, securing your security deposit, or getting your new place ready for unpacking, we’ll help make your transition spotless and stress-free.
move in/move out cleaning faq
What is a move in/move out cleaning?
A move in/move out cleaning is designed for homes that are empty and without furniture. It focuses on preparing the property for the next occupants, whether you’re moving in, moving out, or turning over a rental.
What is included in a move in/move out cleaning?
The services included will vary depending on the cleaning package you choose. Options range from basic cleaning to more detailed deep-clean services.
Do you perform post-construction cleaning?
No, not at this time. We are currently focused on move in and move out cleaning.
Why should I schedule a move in/move out cleaning?
Moving is stressful, and cleaning an empty home takes time and energy. Our service helps ensure the property is clean, sanitized, and ready for the next occupants. For landlords and tenants, it also helps with rental turnovers and protecting security deposits.
Do I need to provide cleaning supplies or equipment?
No. Our team brings everything needed to complete the cleaning.
How much does a move in/move out cleaning cost?
Pricing depends on the size of the home and the package selected. For an estimate, please use our Free Estimate Tool. Note: mileage is not included in the estimate and will be calculated at booking.
How long does the cleaning take?
Time varies depending on the home’s size, condition, and package selected. Most services take between a few hours and a full day.
Do you clean carpets or upholstery?
Carpet cleaning (steam cleaning/shampooing) can be added on to your package. Upholstery cleaning is not currently offered.
Do I need to be present during the cleaning?
No. In fact, we prefer that clients do not remain at the property during the cleaning so our team can focus on providing the most efficient and thorough service. We simply ask that you provide access to the home at the scheduled time. Please also make sure utilities (water & electricity) are on so our team can complete the job.
Can I schedule cleaning for a rental property between tenants?
Yes. Our move in/move out cleaning is ideal for landlords and property managers preparing homes for new tenants.
What area do you service?
We service parts of Virginia, West Virginia, and Maryland. For a full list of counties and areas we cover, please visit our Service Area Page.
How do you confirm cleanings?
Once scheduled, we will confirm the cleaning date and time with you directly.
Are your cleaners insured?
Yes. All subcontractors we work with are fully vetted and carry appropriate insurance for peace of mind.
What is NOT included in move-in/move-out cleanings?
Our cleaning packages cover a wide range of standard and deep-cleaning tasks, but there are some services we do not provide:
- Structural or damage-related issues (smoke damage, water damage, fire damage, mold or mildew remediation)
- Hazardous or biohazard cleanup (pet waste, pest infestations, bodily fluids, etc.)
- Repairs or maintenance (patching holes, painting, fixing flooring, or replacing fixtures)
- Outdoor/exterior cleaning (siding, gutters, pressure washing, yard cleanup)
- Carpet shampooing or upholstery cleaning (unless booked as an add-on)
- High-risk tasks (moving heavy furniture/appliances, cleaning high or unsafe areas without proper access)
Do you handle pet or animal-related cleanup?
No. Our move-in/move-out cleanings do not include animal-related cleanup such as:
- Pet accidents or waste
- Litter boxes or cages
- Flea, pest, or rodent infestations
- Odor or stain removal from pets
For safety and sanitation reasons, these situations are considered specialty or biohazard cleanup and are outside the scope of our cleaning packages.
Can my pets be out during the cleaning?
For everyone’s safety and comfort, we kindly ask that pets be secured or kept in a separate area during the cleaning. This helps:
- Prevent pets from becoming stressed or anxious around vacuums and cleaning equipment
- Avoid accidental escapes when doors are opened
- Ensure cleaners can work efficiently and safely without interruption
For the best results, please make arrangements for them to be temporarily contained or out of the home while we clean.
Can you clean a home with heavy damage or hoarding conditions?
No, we do not provide restoration cleaning or hoarding cleanup. Our services are designed for standard move-in/move-out situations only. If you’re unsure whether your home qualifies, please contact us before booking.
Do you handle trash removal?
Our team will gather and bag any small household trash accumulated during cleaning, but we do not provide large-scale junk removal or hauling. Clients are responsible for arranging trash or dumpster services when needed.
Can you guarantee stain removal?
While we do our best to clean areas thoroughly, we cannot guarantee removal of hard water stains, permanent stains, discoloration, or damage.